When requested, we will make all attempts to restore customer's data for a fee of $15 per each restore request when it is clear that such restore is requested because of customer's own fault/negligence. For customer's own fault/negligence, we do not guarantee that restore request can be fulfilled, although this has never happened before. Please note that web log files are not backed up so it cannot be restored.
For our own fault/negligence, we will restore customer file(s) free of charge when requested provided that such request is made within seven days after the time the negligence is done. After the seven days, we offer no guarantee that the restore request can be fulfilled. In the rare event that we can not restore customer file(s) while it is clear that the request has been made within seven days after the time the negligence is done, we agree to compensate customer 100% of customer's monthly hosting fee. This compensation will be provided as service credit only and can only be given once in any one-month period.
All restore requests must be submitted by creating a ticket from your control panel. This is to verify that the irreversible backup restore has been authorized by the account owner and/or administrator.
